Solutions for Small and Medium-sized Business
Eden was established specifically to address the IT Support, Computing and Telecommunication needs of Small and Medium-sized business (by which we mean organisations of between 1 and 100 users).
The solutions Eden provides are varied, reflecting the diverse nature of our client base who include Health Clubs, Management and Training Consultancies, Manufacturers, Distribution and Logistics companies as well as Mining, Supply-chain, Property companies and more.
It is also interesting to note that Eden experiences the real nature of our "global village" through the delivery of support services to users in the USA, Latin America, West Africa, Asia and Australasia.
Whatever the nature of your business, Eden can help because the vast majority of the IT and Telecommunication services we provide are required by every company.
Eden's "value" is to bring a pro-active approach that contributes to your business with the dual aims of improving the performance and function of technology whilst managing or reducing the associated costs. A sample of our capabilities as a company include:-
- Eden's "core" activity is the provision of IT Support (HelpDesk), System Monitoring and Administration services all as part of a single all-encompassing Support Service package that addresses the end-to-end technology needs of your business. In this, are aims are clear:-
- Provide a consolidated service as a "single point of contact" for all technology needs
- Consistently assess areas for funtional improvement or cost reduction.
In addition to the core IT Support Service, Eden provides a range of supplementary services (geared towards the true ability of converging your Voice and Data requirements into a single point of contact service. A "flavour" of our solutions includes:-
- Acting as your Domain Registrar - Eden provides a fully-automated domain renewals process to protect your business and (importantly) acts as a Registrar (not a reseller). Eden is a member of Nominet (which includes the ability to register domains as yoru Registrar direct with the UK's domain registration authority).
- Delivery of a variety of hosting services including shared hosting, dedicated server hosting or co-location and Eden has clients operating email, web and a range of hosted applications within all these environments today.
- Infrastructure ervices such as Broadband and Fixed-Line Telecommunication
- Provision of extra services such as Remote Backup or Hosted Exchange.
- Supply and support of Business-grade, Voice over IP Telecommunications (Eden is a Telecommunications Service Provider) including FeaturePlus, Communicator and IP Direct Connect
Clients who use Eden's IT Support, Computer and Telecommunication solutions benefit from a "converged" service where areas such as Support and Billing are consolidated to a single supplier.
In addition to this, working with a single provider enables Eden to pro-actively recommend areas where technology can directly improve your businesses ability to attract, win or retain new clients all at a lower cost of operation.
Sound to good to be true? Why not give us a test drive today - get in touch to see how Eden could transform the IT Support, Computing or Telecommunication needs of your business.
