Website Privacy Policy
:: Introduction
Eden takes your privacy very seriously. We will never pass your personal details on to anyone without your express consent.
The only exception to this rule is when you interact with Eden’s Secure Online Portal for the purposes of deriving support-related services as an employee of a business with whom we have a contractual relationship; in that instance, we may pass on your name, email address and activities to the employer concerned to assist with understanding what issues have been raised with Eden over a period of time.
Please note that by visiting or registering with Eden, you are agreeing to the practices detailed below so please read on to find out how information relating to you will be treated as you use our site
:: General Information
The information we collect from you as a site visitor includes the Internet Protocol (IP) addresses of all visitors to our site. An IP address is a number assigned to your computer automatically when you use the Internet. For purchases made through an Eden website, this data is required to be collected as part of a general drive to minimise e-commerce fraud and Eden is obliged to collect it.
In all other circumstances, this information is only collected in aggregate (in other words, we are not able to monitor your individual usage of the site) and helps us monitor site traffic patterns in order to improve our service.
:: Using Cookies
This site uses cookies for some interactive features. A cookie is a small amount of data, which includes an anonymous unique identifier that is sent to your browser from a web site and stored on your computer's hard drive. Most browsers will automatically accept cookies. You can set your browser to reject cookies but some parts of the web site may not function properly if cookies are rejected.
:: Specific Information
The information we collect from you as a registered user includes your title, name, email address, password, phone number and home or work addresses. We may provide any or all of these details to your employer (with whom Eden has a contractual relationship) but only in circumstances where they are already in possession of such information. In all other instances, we will not pass on this information to any third party unless you give us your express consent.
:: Website Security
The transfer of online transaction data to and from the web site is protected by the implementation of a Secure Sockets Layer protocol. The secure certificate allows web browsers to verify the authenticity of our secure.eden-support.com domain and to communicate with our site securely, protecting confidential information from interception and hacking. It is your responsibility to keep your password secure at all times to avoid unauthorised use of your Eden login details.
:: Legal Process
Although unlikely, Eden may be forced by law to provide personally identifiable information to the appropriate authorities.
:: Acceptance of our Privacy Policy
Use of the Eden website and associated services implies acceptance of this Privacy Policy. If you are not satisfied with any aspect of it you must immediately dis-continue any use of the website and services. This policy may change from time to time and you are deemed to have accepted the current version each time you use any Eden website.
:: Data Security
Eden is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide only on selected computers with restricted access that are located in controlled facilities. When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.
If you have any questions about our Privacy Policy please contact us.