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Inbound Call Management

Eden's Inbound Call Management Services are all about delivering control and knowledge to your business about how Inbound calls are handled and periodically, assessing the effectiveness of call answering around the business.

For some clients - the ability to see that approaching 100% of calls are answered in a timely manner provides the re-assurance that their business is delivering a high-quality service to clients and prospects alike. However, for others - the statistics come as a real shock but, once known, one of the most important issues for any business - effectively answering the phone - can be addressed.

Eden delivers telecommunications services to Home Office, Small and Medium-sized business and a perfect example of this is Inbound. From basic "number re-direction" through to our more progressive Inbound Call Management systems, Eden can deliver a solution for every business and budget.

Contact Point

Eden's "entry-level" Inbound Call Management Service for those businesses requiring the ability to control the re-direction of their numbers, configure "divert on busy" and "divert no answer" plus "time of day" and "day of week" routing.

Contact Path

Eden's Contact Path solution takes the base functions of Contact Point and thereafter also includes "date routing", "advanced call distribution" and "area-based routing" (eg - Calls from 0161 divert to local Manchester office, whilst all other calls divert to our central HQ)

Contact Pro (Coming soon)

Soon to be launched is Eden's Contact Pro Inbound Call Management solution that provides an array of further features such as Call Recording, Advanced MIS, IVR and Call Queuing.

Inbound Service Comparison Chart? Click Here --> Flash Video Overview and Instructions? Click Here -->