Our History

Eden Business Support was formed in 2001 with the specific aim of providing comprehensive support and solutions addressing the entire spectrum of technology needs for startup, small and medium-sized business. Since inception, our guiding principles have been to encompass all areas of IT and Telecommunications whilst providing the highest level of service.

Our approach is to provide a single point of contact for all the infrastructure needs of your business ranging through Computing and Telecommunications, with a particular focus on enabling business to take advantage of the functional benefits and cost savings of convergence (the mixing of IT and Telecommunication needs into single, reliable and simple solutions).

Our Speciality - Convergence

The principle of convergence has been talked about for many years now but the ability to take advantage of reliable, cost-effective and integrated systems is now here.

Traditionally, the technology marketplace has split between "those who do IT" and "those who do phones". However, the advent of Internet-based telecommunications (calling over the Internet) has now brought the voice needs of business into the realm of the IT Business. Eden identified this trend very early on and, as a result, now has a firm foundation in the area of telecommunications - along with the necessary skills to integrate the two areas into a single, deliverable service.

Whilst the technologies of IT and Telecommunications have merged - are there compelling reasons to unite these areas with a single "technology provider"? .Eden believes there are.

:: Convergence - The Benefits

• Utilising a single organisation for the technologiy support and maintenance needs of your business.

  You should no longer be asking "who do we call?" rather, you can now place the administrative support and maintenance role with a single organisation responsible for the entire technology infrastructure. It is then for this organisation, Eden, to take responsibility for identifying issues and resolving them regardless of their nature.

• Convergence also means gaining more from investments in the areas of IT and Telecommunications.

  If we have an email system, why aren't voicemails emailed to us wherever we are? If we've paid for an IT Backup solution, why isn't the phone system getting backed up too?.

• The planning and strategy for your business can now be undertaken across all technology areas rather than in the traditional "silos" of IT and Telecommunications.

  These areas are intrinsically linked (overlapping in many areas).

• The approach of converging the technologies around your business inevitably bring cost-reductions as well as delivering the benefits of IT to Telecommunications (and vice-versa).